Important Details:
- Return Period: 30 days from delivery date
- Restocking Fee: None
- Refund Processing Time: Up to 7 days
- Return Shipping Costs: Covered by the customer
Want to Return Something?
No problem—you’ve got 30 days from when your order arrives to send it back. Just make sure it’s unused, unworn, and still in the original packaging with all tags attached.
To get started, send us an email at support@marienewton.com with your order number and reason for the return. Please note: returns that haven’t been approved by us can’t be accepted.
How It Works
- Reach Out: Email us at support@marienewton.com with your return request.
- Wait for the Go-Ahead: Once we’ve approved it, we’ll send you return instructions.
- Pack It Up: Make sure the item is securely packed to prevent any damage on the way back.
- Send It Off: You’ll be responsible for the return shipping costs.
Refund Process
Once we receive your item and check it over, we’ll process your refund back to your original payment method. This usually takes up to 7 days. Don’t worry—we never charge restocking fees.
Exchanges
If you’d prefer a different item instead of a refund, just let us know! Email support@marienewton.com and we’ll help you through the exchange process.
Damaged or Incorrect Items
If you receive an incorrect or damaged item, we sincerely apologize. Please take a photo and send it to support@marienewton.com. We will resolve the issue and send a replacement.
Order Cancellations
If you need to cancel an order, contact us at support@marienewton.com. Once an order is processed, cancellations may not be possible.
For further details, please review our Terms of Service.
If you have any questions or concerns, we're here to help! Feel free to reach out using the contact information below.
Customer Service Hours:
Monday to Friday: 09:00 - 18:00
Email: support@marienewton.com
Phone: +447451295440
Contact Form: Click Here
Business Information
Marie Newton is operated by ALAKBAR ECOM LTD, a company registered in the United Kingdom.
Company Number: 15066898
DUNS Number: 230903339
Address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ