Shipping Policy

Order Cut-Off Time: 4:00 PM
Processing Time: 1–2 business days (Mon–Fri)
Delivery Time: 5–7 business days (Mon–Fri)
Free Shipping: On all UK orders!

What to Expect After You Order

Once you’ve placed your order, we’ll send you a confirmation email to let you know we’ve received it. From there, we’ll get to work processing it, which usually takes 1–2 business days (Monday to Friday).

As soon as your order is on its way, you’ll get another email with tracking info so you can follow its journey. Delivery typically takes 5–7 business days.

And yes, shipping is completely free within the UK!

Delays (They’re Rare, but They Happen)

Your order should arrive within 6–9 business days. If it hasn’t shown up by then, don’t worry—sometimes there are delays due to holidays, weather, or busy periods.

We kindly ask that you wait up to 3 extra business days before reaching out. If your order still hasn’t arrived by then, please contact us at support@marienewton.com and we’ll look into it right away.

Damaged or Wrong Item?

We’re really sorry if something arrives damaged or isn’t what you ordered. Please take a few photos of the issue and email them to support@marienewton.com. We’ll sort it out as quickly as possible and make sure you get the right item.

Need to Cancel?

Changed your mind? No problem—just email us at support@marienewton.com and we will cancel your order.

Still Have Questions?

We're always happy to help! Just drop us a message at support@marienewton.com and we’ll get back to you soon.

If you have any questions or concerns, we're here to help! Feel free to reach out using the contact information below.

Customer Service Hours:
Monday to Friday: 09:00 - 18:00 GMT

Email: support@marienewton.com
Phone: +447451295440

Business Information
Marie Newton is operated by ALAKBAR ECOM LTD, a company registered in the United Kingdom.

Company Number: 15066898
DUNS Number: 230903339

Address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ